Support
Help with Five, and how to reach us.
What Five is
Five makes entertainment intentional. Pick five YouTube creators and watch only their videos. No algorithm, no rabbit holes, nothing playing next on its own. Videos play in YouTube's own player, so your creators still get the views and the ad revenue.
We reply within 1–2 business days.
Getting started
How do I sign in?
Five doesn't use passwords. On the Sign in page, enter your email and tap Send code. We email you a 6-digit code; type it in and you're signed in. The first time, this also creates your account.
No code? Check your spam folder, or tap Resend code after 30 seconds.
Your Five
How do I change my five creators?
Go to Settings → My Fives and tap Edit your Five. Remove a creator to free a spot, then search for another one or paste a link to their YouTube channel. Each Five holds up to five creators.
If you've turned on Lock my Five (Settings → Focus & Limits), you can change it once the lock ends.
Subscriptions
How do I cancel my subscription?
It depends on where you subscribed.
App Store (iPhone or iPad)
- Open the Settings app and tap your name.
- Tap Subscriptions, then Five.
- Tap Cancel Subscription.
Google Play (Android)
- Open the Play Store app and tap your profile picture.
- Tap Payments & subscriptions, then Subscriptions, then Five.
- Tap Cancel subscription.
Our website
- Email support@whatsyourfive.com from the address on your account.
- We'll cancel it.
You keep Five Plus until the end of the period you've paid for. Deleting the app or your Five account doesn't cancel an App Store or Google Play subscription, so cancel it there as well.
Account & privacy
How do I delete my account?
- Go to Settings → Account and tap Delete account.
- Type your email and tap Continue.
- Tap Yes, delete everything.
This immediately deletes your account and everything tied to it: your Fives, Shelves, watch history and settings. If you connected Google, it also revokes Five's access to your Google account. It can't be undone. Deleting data stored by Five doesn't affect any data stored by YouTube.
Want a copy first? Tap Export my data on the same screen. If you can't sign in, email support@whatsyourfive.com from the address on your account and we'll delete it for you.
How do I contact you about privacy?
Email support@whatsyourfive.com, for example to ask what data we hold about you, to correct or delete it, or with any question about how we handle it. Our Privacy Policy explains what we collect and why.
Privacy Policy·Terms of Service
Five is made by Hope Works LLC, Oregon.